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ComScore, a leader in measuring the digital world, has released their latest study yesterday, which shows common trends in the US Wireless Market for the first three months of this year. According to the study, Verizon holds the most market share at 31.1%, while At&t is second with 25.2% and Sprint and T-Mobile both had around 12% each. For device manufacturers, Motorola and Samsung took the top spot with 21.9% each, then LG with 21.8, and finally RIM and Nokia with 8.3%.
They also did a study to compare how people use their phones. While actually talking on the phone wasn’t measured, the other results seemed pretty standard. 63.7% of users use SMS/MMS, 30.1% surf the web, 28.6% downloaded apps, 21.8% played games, 18.7% accessed blogs and social networking sites, and 13.2% of users used their phones to listen to music.
How do you think this compares to the latest satisfaction surveys by ChangeWave that we reported on yesterday? At&t is clearly in 2nd place for market share, and yet, according to the ChangeWave study, they have some of the most dissatisfied customers and the highest dropped call rates. Some of these results seemed to be skewed a little, as we talked about on the Podcast last night. I’ve been an At&t user for almost 2 years now, and I previously had Sprint. My customer satisfaction has been about equal for both companies and my dropped call rates have been about the same. What’s been your experience?
Source: ComScore via DSLReports
© 2010, mindfrost82. All rights reserved.


htc didnt make that list?
interesting
@itster – Nope, I was also surprised at that considering how many different smartphones they make. In the US, I figured they would have been above Nokia and I thought RIM would have been higher. But then again, I’m used to just thinking about smartphones and forgetting about all the dumbphones out there.
Yeah HTC only makes smartphones and as much as we all love smartphones they are not the majority yet. Most children have phones nowadays and the majority of those kids will not have an android or winmo phone so no HTC phones.
I think the high market share and low customer satisfaction for AT&T can be explained by the iPhone. Think about it, you HAVE to go there to get it, so you love the hardware and swallow the carrier. Hence you have so many people with AT&T and can have so many people hate their service.
HTC isn’t an official phone carrier, which is what they are speaking of in these scores. If you look at Consumer Reports you will see where HTC stands among other phone makers such as LG, Samsung, etc.
I am so happy to see Verizon still in 1st place among these scores and Consumer Reports
@Courtney1985 – The report shows the most used device manufacturers (which would include HTC) and carriers (such as Verizon, Sprint, etc). There’s a different report for each and HTC didn’t make it among the top device manufacturers being used in the US.
@mindfrost82 – While mindfrost82 is correct, Courtney1985 sound hot.
[...] This post was mentioned on Twitter by Andrea Williams and Jason Archer, PPCGeeks.com. PPCGeeks.com said: News Article: Wireless Market Share By Carrier & Devices – http://ur.ly/bQgH [...]
@roghaj – While what you said may be correct, it lends nothing to the comments and shows your immaturity.
[...] 1 votes vote Wireless Market Share By Carrier & Devices ComScore, a leader in measuring the digital world, has released their latest study yesterday, [...]
let’s not forget apple is not on this list also, which is interesting considering the 8 million sold in one quarter as per apple
HTC and other high end probably not that high, most ppl have free w/contract or cheap @itster -
There is also the reason because HTC was not known as HTC for a long time (maybe here but, not in the stores). I’ve owned 3 HTC devices, and only knew they were from HTC because I was on this site (nothing at verizon or anything on the box said HTC).
just my thought…
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